T: 07491 648 212

E: info@art-circus.co.uk

FREQUENTLY ASKED QUESTIONS

TERMS AND CONDITIONS OF PURCHASE FROM ART CIRCUS
Customer orders

We will treat each order for goods or payment for goods as an agreement by you to purchase the goods subject to these terms and conditions.   This does not affect your statutory rights.

 

Purchasing and reserving

 

If you would like us to reserve an item we will take a non-fundable deposit of 50% and hold the item for a fixed period of time as agreed.
All items  remain our property until paid for in full.

Delivery

Our standard delivery service is ideal for most of the items offered for sale on our website. All deliveries will require a signature unless otherwise agreed at the time of purchase.   Deliveries will be made by Royal Mail, Parcel Force, or Fragilisitcs dependent on the items order.   In certain circumstances we may choose to make the delivery to you ourselves.

In the case of highly valuable or fragile items we recommend our specialist art courier service to ensure safe receipt of your purchase and peace of mind.  This is a fantastic service carried out by experts in the delivery of fragile and precious items.  Please contact the gallery if you wish to know more about this service.

Acceptance of delivery

Unless agreed at the time of purchase your item will be sent to you via a service that requires a signature on receipt.  It is important that you examine your parcel carefully before signing for it.  You don’t have to unwrap the item(s) but if there are any external signs of damage to the packaging such as holes, dents, bending, or signs of damp then make a note with your signature so that this is recorded by the delivery company.  If you do not make a note of any external damage you will be considered to have signed for your delivery in perfect condition.

Return of items purchased in the gallery

We do not accept the return of items purchased in the gallery or offer any refunds.  However, we reserve the right to officer you a credit nor or an exchange at our discretion.

Return of items purchaseD via our website

We are on hand to help you with your purchase and ask you consider your purchase carefully to make sure you are making the right choice.
If you wish to return your purchase you must advise us in writing (by email to info@fizzgallery.co.uk)  within 7 days of receipt of your order.  After 7 days we hold no responsibility for returns.  You must do this before you return your item to us.
Returns must be made in all of the original packaging and returned to us at your own cost.  You will be responsible for any loss or damage to any item you return to us.  Items returned must be received by us in a fully re-saleable condition. On receipt of a return we will check the item for any damage and if all is ok we will issue a refund. Refunds will be processed within 30 days from the point of return and will be subject to a 10% administration charge. 
We cannot offer any refunds or accept return of any item commissioned by you or specifically customised to your requirements (this includes when we have framed an item for you).

Data Protection

We may receive your personal data in the course of you making an enquiry with us or completing a purchase from us.  We will use your data for the purposes of processing your purchase and/or responding to your enquiry.  We may from time to time inform you of news/events/offers etc at Fizz Gallery. If you do not wish to receive such information please inform us in writing. (email info@fizzgallery.co.uk).  We will never pass your details to anyone else.

Using our website and social media

Items for sale on our website are displayed with approximate sizes.  Please read the product descriptions carefully to confirm if the size shown includes framing or not (where relevant).  If you wish to verify exact sizes please ask us.
We take great care to ensure in as far as is possible, that the images displayed represent the item for sale. However colours may vary slightly and we cannot control how your equipment reproduces the colours you see on your screen or device.
All copyright and ittlectual property for any artworks remain with the artist who created them. Reproduction is not permitted under copyright law.

DELIVERY

How long are delivery times?

Our pieces are bespoke and framed to order, by hand in the UK. As such our 2-4 week delivery estimate is to be treated as a guide, with artist commissions pieces sometimes taking a lot longer. If you have particular time requirements, please contact us and we will do everything we can to get it to you sooner, although this cannot be guaranteed. Our usual courier delivery days are Monday to Friday 9am - 6pm. 

What do I do upon receiving my piece of art?

Before signing for your piece of art, please check all external packaging for damage. If you are happy with the condition, please sign the paperwork as 'in good condition'. If there is visible damage or you suspect there may be damage then please accept the delivery but sign the paperwork as 'damaged goods'. Please then contact us to arrange for the piece to be collected for return.

When opening your package, please take care and allow for possible movement in transit. Once open, it's very important that you retain all internal and external packaging in case the piece needs to be returned to us.  

I am buying the piece of art as a gift – can you gift wrap it?

Due to the size of our art, we are unable to offer a gift-wrapping service. We do, however, offer gift vouchers which can be purchased from us online.

How will my piece of art arrive?

Each piece of art is carefully hand wrapped and protected before delivery to a private address or to your business. Unless local to PL1 your pice will be delivered by one of our selcted couriers.

Can I choose when my art will be delivered?

Absolutely! Before we deliver any piece of art to a private address, we will contact you to arrange a suitable date for a courier to deliver. Saturdays will incurr extra charges. NB: No Sunday deliveries offerd.

Can you arrange international delivery?

Of course! We are happy to deliver pieces of art abroad. In order to arrange overseas delivery, please contact us. International delivery rates vary depending on the size and insurance value of each piece, therefore all international deliveries are priced on a case by case basis. Please note, if there are import duties payable, these must be paid by you the recipient. If you're unsure if your counrty charges a levy for the import of Art, you should check with your national tax and duties institution. EU and USA orders are exempt from import duty.

Can I collect a piece of art from Art Circus?

Of course! If you collect from us, there is no delivery charge.

Why is the delivery time estimated at 2-4 weeks for limited edition pieces?

Every limited edition ordered through Art Circus is bespoke and made to order. Our skilled framers build each piece to your specific needs and frame choice.

Each print is hand proofed for quality at every stage of production to ensure it reaches you in perfect condition. Even our packaging is cut to measure for each piece to ensure the safe transit of your artwork.

How much does delivery cost?

Delivery of artwork is free of charge anywhere in mainland UK for all orders placed online. Courier deliveries are usually Monday to Friday 9am - 6pm.  Collection from Art Circus is also free.  Delivery to an overseas address will be calculated on an individual basis. Please contact us for more information.

SELL MY ART

Will Art Circus buy a piece I bought?

All the artwork at Art Circus is supplied by our publisher, Buckingham Fine Art. We are not in a position to purchase individual pieces of work.

I’m an artist looking for representation!

We're always looking for new talent, for more information please message us with 4 jpeg/pdf images

PAYMENT

What are the AC Gift Vouchers Terms and Conditions?

This voucher entitles the holder to goods to the stated value and is valid one year from the date of purchase.

This voucher may be redeemed to its face value on art or sculpture Through Art Circus website, mobile or at any of our touring exhibitions.

This voucher cannot be exchanged for cash or redeemed for credit, it can only be exchanged for goods. It may be exchanged for goods of a higher price than the face value of the voucher, on payment of the difference.

In the event any vouchers are lost or stolen Art Circus shall not be liable for replacing or refunding the purchase price of vouchers and reserves the right to refuse damaged, incomplete, photocopied or defaced vouchers.

No more than 99p can be given in change for purchases less than the full value of the voucher(s) offered.

Do I have to pay for a piece of art up front?

We have a range of payment options to make collecting art accessible for anyone, please contact us.

BUYING ORIGINAL ART AND LIMITED EDITION PRINTS

Each piece is completed under the direction of the artist and is accompanied with certification.

Where can I get more information about buying art?

We have a team of skilled art consultants who are able to offer help and advice on buying a piece of art.

Art Circus also publishes the quarterly magazine 'ART CIRCUS', which includes a wealth of information and articles about our artists. To register for a free subscription, please contact us. They are also for purchase through our website.

What is a Giclée print?

Giclée printing is a form of printing that results in an extremely accurate and high quality representation of an image. Using  fade-resistant, archival inks, a giclée piece of art faithfully reflects the vibrant colours, textures  and intricate detail of an original piece of art.

What is an edition size?

Every piece of limited edition art in the Art Circus portfolio is limited to a fixed number which protects its authenticity, value and scarcity. Your piece of limited edition art will be sequentially numbered and hand signed by the artist, typcally on the bottom right hand corner of the piece. This differentiates our limited editions from open edition prints - which are cheaper, mass-produced art or poster prints.

Can I purchase a previously sold-out piece of art?

Our art consultants are sometimes able to source rare or sold out prints. For more information, please contact us.

ARTSITS

How do you find new artists?

Art Circus works in partnership with one of the Uk’s leading fine art publishers. Buckingham Fine Art Publishers is always looking for new talent and actively encourages new artists to submit samples of their work for publishing consideration. If you are an artist and would like to get in touch about representation, please send us 4 images jpeg or PDF with your brief bioraphy. We will liase with the publisher on your behalf.

CANCELLATION AND RETURN

How do I arrange a return for a piece of art which has been damaged in transit?

If your piece of art needs to be returned due to to damage in transit, please contact us and we will arrange a suitable day and time to collect the piece. The art will need to be wrapped in as much of the original packaging as possible, and the piece placed back into the external packaging and sealed (Please note: our courier service cannot collect and return to us without this external packaging). If the external packaging has been disposed of then this needs to be relayed to our member of staff upon initial contact.

Can I cancel my order?

Cancellations can be made up to 48 hours after your order is placed. For more information, please see our terms and conditions.

Can I return a piece of art?

If for any reason you change your mind on an order, please get in touch for more information.

OUR TOURING ART EXHIBITIONS

Can I view a piece of art off your website in one of your selected shows?

Yes. All you need to do is contact us with details of the piece(s) of art you are interested in and your home town location.

How can I find your touring exhibitions?

Visit the gallery page to find the locations, contact details and opening times of each of all of our exhibitions.

PRESENTATION

How can I be sure a particular piece of art is right for my home?

Art Circus can arrange a home viewing for you so you can see them in situ.

TECHNICAL

How should I report technical problems with your website?

We value your feedback so please send details of problems you’re experiencing on this website to admin@art-circus.co.uk

 

TERMS AND CONDITIONS OF PURCHASE FROM ART CIRCUS


Customer orders:

We will treat each order for goods or payment for goods as an agreement by you to purchase the goods subject to these terms and conditions.   This does not affect your statutory rights.

Purchasing and reserving:

If you would like us to reserve an item we will take a non-refundable deposit of 50% and hold the item for a fixed period of time as agreed.
All items remain our property until paid for in full.

Delivery:

Our standard delivery service is ideal for most of the items offered for sale on our website. All deliveries will require a signature unless otherwise agreed at the time of purchase.   Deliveries will be made by Royal Mail, Parcel Force, or Fragilisitcs dependent on the items order.   In certain circumstances we may choose to make the delivery to you ourselves.

In the case of highly valuable or fragile items we recommend our specialist art courier service to ensure safe receipt of your purchase and peace of mind.  This is a fantastic service carried out by experts in the delivery of fragile and precious items.  Please contact the gallery if you wish to know more about this service.

Acceptance of delivery:

Unless agreed at the time of purchase your item will be sent to you via a service that requires a signature on receipt.  It is important that you examine your parcel carefully before signing for it.  You don’t have to unwrap the item(s) but if there are any external signs of damage to the packaging such as holes, dents, bending, or signs of damp then make a note with your signature so that this is recorded by the delivery company.  If you do not make a note of any external damage you will be considered to have signed for your delivery in perfect condition.

Return of items purchased in the gallery:

We do not accept the return of items purchased during our exhibition event or offer any refunds.  However, we reserve the right to officer you a credit nor or an exchange at our discretion.

Return of items purchased via our website:

We are on hand to help you with your purchase and ask you consider your purchase carefully to make sure you are making the right choice.
If you wish to return your purchase you must advise us in writing (by email to info@art-circus.co.uk) within 7 days of receipt of your order.  After 7 days we hold no responsibility for returns.  You must do this before you return your item to us.
Returns must be made in all of the original packaging and returned to us at your own cost.  You will be responsible for any loss or damage to any item you return to us.  Items returned must be received by us in a fully re-saleable condition.  On receipt of a return we will check the item for any damage and if all is ok we will issue a refund. Refunds will be processed within 30 days from the point of return and will be subject to a 10% administration charge. 
We cannot offer any refunds or accept return of any item commissioned by you or specifically customised to your requirements (this includes when we have framed an item for you).

Data Protection:

We may receive your personal data in the course of you making an enquiry with us or completing a purchase from us.  We will use your data for the purposes of processing your purchase and/or responding to your enquiry.  We may from time to time inform you of news/events/offers etc at Art Circus. If you do not wish to receive such information please inform us in writing. (email info@art-circus.co.uk).  We will never pass your details to anyone else.

Using our website and social media:

Items for sale on our website are displayed with approximate sizes.  Please read the product descriptions carefully to confirm if the size shown includes framing or not (where relevant).  If you wish to verify exact sizes please ask us.
We take great care to ensure in as far as is possible, that the images displayed represent the item for sale. However colours may vary slightly and we cannot control how your equipment reproduces the colours you see on your screen or device.
All copyright and ittlectual property for any artworks remain with the artist who created them. Reproduction is not permitted under copyright law.

 

Answers to most of your questions can be found here. If for any reason your question is not covered in this section, simply email us and we will get back to you very shortly.
Answers to most of your questions can be found here. If for any reason your question is not covered in this section, simply email us and we will get back to you very shortly.


Address

Art Circus
Ocean Crescent
25 The Crescent
Plymouth
PL1 3FG

Contact

T: 07491 648 212
E: info@art-circus.co.uk

Art Circus Manager: Trevor Horswell

Office Opening Hours

Monday - Friday: 10am - 5pm
Saturday - Sunday: Attending exhibitions

Appointments and home consultations are also available out of hours upon request.

© Art Circus 2017

Website by artlook